A girl was refused a mega refund by Samsung after they claimed there was one thing fishy about her parcel – and I imply that fairly actually.
The tech firm say that what was alleged to be the return of a £1,500 cellphone was truly a field of three tins of sardines.
Alina Damian-Cretu had splashed out on a Samsung S25 Extremely for her husband’s birthday final month, buying and selling in his outdated cellphone to get the brand new gadget at a reduced £800.
Nonetheless, the Cambridgeshire mum realised afterwards that she’d missed out on a tech deal, as there was a brand new provide as much as declare a free pair of Samsung Galaxy buds (value £219).
So, she determined she would return the cellphone when it arrived and put a brand new order in.
Alina says she solely opened the outer field of the brand new gadget earlier than returning it at a DPD drop-off level.
When she then contacted Samsung after to check-in on the return, she was instructed it hadn’t acquired the cellphone, however three tins of sardines as a substitute.
The shopper clearly couldn’t consider this, saying she not often eats fish and ‘it’s not even in the home’.
“I mentioned ‘no that is not doable.’ I requested to talk to the supervisor and so they handed me onto them and I defined the scenario,” Alina mentioned.
“Everybody was shocked, I raised a criticism on that day. They by no means gave me the impression that they believed me, I used to be gobsmacked.”
The mum was fast to file a criticism with Samsung and DPD in addition to reporting it to Cambridgeshire Police.
Alina says the tech firm are ‘bluntly accusing me of theft’ as she added: “This can be a £1,500 cellphone with out the trade-in. You’ll be able to’t be accusing a buyer of this, particularly when you possibly can see I positioned one other order for a similar cellphone the subsequent day.”
The shocked mum says Samsung requested for proof she truly packaged the cellphone however she didn’t take any images of the boxed gadget, that she says she didn’t even open up.
Alina added: “Samsung instructed me they’ve achieved a full investigation with DPD and their warehouse and no proof of tampering has been found.
“They instructed me my declare was rejected and my refund wouldn’t be processed and requested me to return the Samsung S25 Extremely for us to course of the refund.
“To me that is accusing me of one thing I have never achieved. I already did ship it.”
Saying she simply desires her a refund and slamming it as ‘so unprofessional’, Alina mentioned that she’s had Samsung her ‘entire life’ however ‘simply desires to show to Apple now’.
A spokesperson for Samsung mentioned: “We pleasure ourselves on a excessive normal of buyer expertise.
“We’re nonetheless investigating to find out the complete details of this subject with our third-party supply accomplice, and can take the suitable motion as soon as this investigation is accomplished to make sure this doesn’t occur once more.
“We’re in direct contact with the client to supply her a full refund on her order.”
And a Cambridgeshire Police spokesperson added: “I can affirm that we’ve got raised against the law for theft.
“The investigation has been filed pending any new proof coming to mild.
“Anybody with info is requested to contact police quoting reference 35/13852/25.”
DPD instructed LADbible they have been unable to remark presently because the ‘investigation remains to be ongoing.’
