A TikTok video posted by user @deanredmonds has garnered more than 574,000 views and 207 comments after detailing a confrontation with a customer over the restaurant’s last-order policy. The clip is one of several on Dean’s page recounting interactions with diners.
Phone Call Leads to Misunderstanding
According to Dean, he was 11 hours into a double shift when a woman called to ask about the restaurant’s closing time. He informed her that the last order was taken at 7:30 p.m. The woman then clarified: “What time do you close the doors?” she asked. Dean told her the restaurant closed at 8 p.m., and the call ended.
Customer Arrives Minutes Before Closing
Dean said the woman arrived with her husband at approximately 7:57 p.m. and demanded service. He recalled her stating: “I spoke with someone on the phone and they said if we got here before 8:00 we would be served.” Dean responded that he was the person she had spoken with and reiterated that the kitchen stopped taking orders at 7:30 p.m.
Controversial Remark Sparks Outrage
The interaction escalated when the customer pointed to the restaurant’s LGBTQIA+ sign and said: “Of course you’re one of those.” The comment, captured in the video, drew immediate backlash from viewers.
@deanredmonds Sharing another restaurant story on the way to my boyfriends #restaurant #customerservice #server #bistrohuddy #fyppppppppppppppppppppppp ♬ Monkeys Spinning Monkeys – Kevin MacLeod & Kevin The Monkey
TikTok Users React
The comment section filled with support for Dean and criticism of the customer’s behavior. Several users highlighted a pattern of entitlement:
“Why is it ALWAYS older people being the worst people to workers.”
Another commenter offered a generational perspective: “As a millennial I’ve always been served by lovely genz. The girls are always filled with compliments too. I think we all need to be kind. We are all having our own struggles. I think Gen Z are standing up for themselves against rude customers and that’s awesome.”
Others focused on the broader frustration with the “paying customer” mindset: “they use the ‘paying customer’ thing like it makes a difference to me.”
One user summarized the sentiment: “Why do older people not understand opening times? It’s a pretty simple concept they can’t understand out of sheer entitlement,” said one user.
Daily Dot Note on Verification
The Daily Dot was unable to independently verify the details described in the TikTok video, including the restaurant’s identity and its stated closing and last-order times. The details are based solely on @deanredmonds’ account of the interaction.
