In the case of a buffet style dinner or breakfast at a ryokan hotel, it is basically the same as the course. Some people take it all at once because it’s troublesome to go and get it over and over again, but this is bad manners. Start with the appetizers and start with the appetizers. Also, avoid putting hot and cold food on the same plate.
At night, when you are a little hungry, customers may want to eat. In this case, instead of saying, “I can’t make it because I don’t have a cook,” say something like, “I can prepare rice balls or ochazuke.”
No matter what you put on, you should not think only about the convenience of a ryokan hotel. Customers do not act according to our convenience. Some customers want to eat late. “We can’t do 〇〇, but we can prepare 〇〇. What do you think?”
Settlement of banquet
Parties are prone to trouble. Even if the customer says, “Do it within the budget,” it’s not always the case. If you wish to add alcohol, it is important to ask the secretary, “It will exceed your budget, but how would you like it?”
In order to avoid any troubles, especially when it comes to settling the bill, we hand out the menu in advance, and at the end of the banquet, present the set amount to the secretary for confirmation. At the same time, we will ask for your address at this time so that we can immediately give you a receipt when you check out.
The customer may hand the gratuity to the waitress in charge of the room. Once I refuse, and if I really have to, I will report it to the proprietress or her boss after receiving it. The gratuity may be received by the individual or may be miscellaneous income.
■Nippon Hotel Restaurant Management Institute = NPO corporation aiming to contribute to human resource development and international exchange in the hospitality industry (inns, hotels, restaurants, bridal, tourism, nursing care). A book supervised by Akira Otani, chairman of the institute, and Harumi Suzuki, senior researcher, is now on sale from Seiunsha. For inquiries, please contact the company TEL 03 (3868) 3275.