Hosting the Tokyo 2020 Paralympic Games
The Fuji Lake Hotel, located in the Fujikawaguchiko hot spring village in Yamanashi Prefecture, has accommodated 200 cyclists from 20 countries participating in the Tokyo Paralympic Games and people involved in the Games. The hotel has been one of the first in the industry to offer barrier-free facilities, including the opening of the first universal design guest room in 1999. The results have been realized.
Meals are served as a buffet from morning to night, and are devised to meet the conditions of all religions, including athletes, halal, and vegetarians.
In terms of hardware, the facility had already been made barrier-free to some extent, but further improvements were made, such as adjusting the slope angle to meet global standards.
Athletes were only forced to go back and forth between the hotel and the competition venue due to the corona disaster. For that reason, “since you have come all the way to the foot of Mt. Fuji, we want you to enjoy the local nature,” we have tied up with the Guide Interpreter Association and eco-tour operators to offer an online virtual tour. While staying at the hotel, I enjoyed the nature of Mt. Fuji 5th Station and Aokigahara Jukai.
“After the tournament ended, everyone involved said, ‘I’ll come again,’ and all the employees saw them off in tears.” The hotel’s brand value has improved as a “hotel that has hosted international conventions,” and the experience has become a great asset and joy for each and every employee.